Zoom in trouble for over-stating users

Zoom is in trouble again, but this time it is for reportedly over-stating the number of users on the video conferencing service.

The popular app has been all over headlines the past couple of weeks due to security concerns, which has lead to several companies and countries refusing to use the service.

The service has since gone on to say it had “more than 300 million daily users” in a blog post, however this statement was changed shortly afterwards to read, “300 million daily Zoom meeting participants” instead.

The difference may seem minor, but it is key, the difference between an active user and a meeting participant is actually counting each participant of a meeting the same day even if they use the service multiple times.

daily active users can only be counted once per day and it is the chosen metric of measurement for most conferencing services.

“We are humbled and proud to help over 300 million daily meeting participants stay connected during this pandemic,” Zoom said in a statement.

“In a blog post on April 22, we unintentionally referred to these participants as “users” and “people.” When we realized this error, we adjusted the wording to “participants.” This was a genuine oversight on our part.”

The popularity of Zoom has rocketed in the past weeks, predominately due to the Coronavirus pandemic and millions of people having to work remotely.

Try out our Artificial Intelligence Personal Shopper and find out which handset best suits your lifestyle.


Sharing articles really helps us out, so why not let your friends know.